Customer Support

At My Vacation Cash your total satisfaction matters to us.  So does good customer service!  Please give us a chance to answer your question or address your issue.  We'll do our best to help however we can.  To contact Member Support, please complete the simple form below.  We look forward to assisting you!
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(NOTE: Please double check your email address as this is the only way we can contact you to support your request.)
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So that we make sure to direct your question to the appropriate department, please carefully select your topic / question.
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Before you submit your question, have you checked our Frequently Asked Questions, How it Works, or Terms and Conditions pages for answers to your questions.
Please note: This program provides email customer service only.

Today's Top Question

- Do I Have to Book Both Hotel & Airfare?

Booking both a hotel and flight at the same time is required for the Vacation Cash Card program. You cannot book a hotel separately or an airline ticket separately. To use your Vacation Cash Card reward, both hotel booking and airfare booking must be made together in the same booking session the Vacation Cash Card is applied. Our online booking system will require this, and these automatic requirements cannot be waived. The Vacation Cash Card terms and conditions require that. These terms and conditions were disclosed to you before you received your Vacation Cash Card, in the fulfillment email that transmitted your Vacation Cash Card to you, and are prominent in the terms and conditions customers accept when they activate their Vacation Cash Card.


Quick Links - Click to Activate Your Vacation Cash Card
- Click to Learn How to Redeem
- Click to View Helpful FAQs
- Click to View Member Terms
- Questions About the Program?





Other Frequently Asked Questions What Is My Vacation Cash Card?
How do I get money off my trip?
What Hotels can I stay at?
How long is my activation valid for?
Where do I get started?
I want to cancel/ I want a refund

  Why do we record this?
( X ) CLOSE 
  My Vacation Cash Card records the computer IP address and redemption activity for every redemption and attempted redemption, and that attempts to redeem the same code more than once, attempts to redeem multiple codes, giving your code to someone else to redeem, or attempts to redeem a code not issued directly to you will result in termination of your reward code, and may result in referral to our fraud department and possibly to the legal authorities.