Frequently Asked Questions

1. What is Vacation Cash Card?
Vacation Cash Card is a travel rebate reward program that offers you great prices on a combined airfare and hotel reservation, powered by four of the world’s largest and most trusted travel booking engines, plus an additional discount, up to the full value of your Vacation Cash Card following your booking.  With more than 200,000 hotels and resorts to choose from, and with most major airlines included, the ability to book your travel when and where you like, no blackout dates, your Vacation Cash Card is a great reward to help you and your family save on your next vacation.

 

2. What is This Vacation Cash Card Certificate or PIN I Received? How Does This Work?
Vacation Cash Card is a travel rebate reward administration website. The Vacation Cash Card certificate or electronic PIN you have received qualifies you for a single use travel discount on a combined airfare and hotel reservation up to the reward value indicated on your certificate, provided that your travel booking follows the Terms & Conditions of the Vacation Cash Card program. Your first step is to activate your Vacation Cash Card. Then, at your convenience, visit the Booking Page on the Vacation Cash Card website. There you'll find step by step details on how to book your travel and submit your materials for your rebate reward. You must use the Vacation Cash Card website to book your airfare and travel. Following a successful booking of airfare and hotel accommodations on the Vacation Cash Card website, should your booking meet the minimum night requirements detailed herein, and the other terms and conditions detailed herein, Vacation Cash Card shall mail you a rebate check in the full amount of your Vacation Cash Card reward within thirty (30) to forty-five (45) days of your booking. qualified materials.

 

3. How Do I Redeem Vacation Cash Card PIN or Certificate?
We’ve got full activation and redemption instructions on our How it Works page. For further details, feel free to visit our Terms & Conditions page as well.

4. Does Vacation Cash Card Expire?

Vacation Cash Cards are assigned an expiration date based on when they are created, and not when they are given to you or when they are activated. Vacation Cash Cards typically expire fourteen (14) months from the date they are created, unless otherwise specified on Vacation Cash Card itself. When you activate your Vacation Cash Card, you will be notified of the exact expiration date. This expiration date cannot be adjusted. Both airfare/hotel booking and actual airfare/hotel use must be completed prior to expiration date. Vacation Cash Card offers a "Check Your Status" option on the Vacation Cash Card website which allows Vacation Cash Card holders to check on the status and expiration date of their Vacation Cash Card.

 

5. Can I Redeem My Vacation Cash Card on Another Website?
No. Your Vacation Cash Card is only redeemable through on this website (www.myvacationcashcard.com).

6. This Is Not What I Expected / What I Was Told I Would Get
We're sorry to hear that. We work very hard to make this program a great program for everyone who receives a Vacation Cash Card certificate or PIN and are committed to making sure you get the full value of your reward. It's important to us that you understand this program, who we are, what we do, and what we are responsible for. Vacation Cash Card did not give you your Vacation Cash Card certificate or PIN you received. And Vacation Cash Card did not promise you anything about your reward.  Vacation Cash Card does not do any sales. Vacation Cash Card never called you. Vacation Cash Card never sold you anything. Vacation Cash Card never charged or billed you anything. Vacation Cash Card never promised you any reward. Vacation Cash Card never told you about any amount of money you would receive. Vacation Cash Card is simply an online retail discount program that many businesses use to promote their programs. Often businesses give Vacation Cash Card rewards away with other sales. Someone from one of those businesses may have called you, may have charged you, and may have told you that you would receive something, but it was not anyone from Vacation Cash Card. So, if you have a complaint that what you thought you were getting is not what you believe you got, then you should contact the people who gave you the Vacation Cash Card certificate or PIN to begin with. They are responsible for what they said to you. That all said, your reward is a great reward that will help you save money - and we'd be delighted to help you do so.

7. I Want to Cancel/Stop Billing Me
If you are looking to cancel something, to get a refund, or to inquire about billing, then you are contacting the wrong company. Please remember, Vacation Cash Card did not give you that certificate or PIN. Vacation Cash Card had nothing to do with giving you the Vacation Cash Card certificate or PIN you received. Vacation Cash Card does not do any sales. Vacation Cash Card never called you. Vacation Cash Card never sold you anything. Vacation Cash Card never charged or billed you anything. Vacation Cash Card never promised you any reward. Vacation Cash Card is simply an online travel discount program that many businesses use to promote their programs. So, if you are dissatisfied with something you may have purchased, or have a complaint, or want to cancel, or want a refund, then you must contact the people who sold you whatever it is you want to cancel. That is not Vacation Cash Card.

8. Can Someone Call Me?
My Vacation Cash Card only offers online support. Feel free to visit the support page in order to submit a ticket or ask a question. We look forward to assisting you.

9. What Happens When I Redeem and Apply My Reward?
Once your reward is activated, then, at your convenience, visit the Booking Page on the Vacation Cash Card website. There you'll find step by step details on how to book your travel and submit your materials for your rebate reward. You must use the Vacation Cash Card website to book your airfare and travel. Following a successful booking of airfare and hotel accommodations on the Vacation Cash Card website, should your booking meet the minimum night requirements detailed herein, and the other terms and conditions detailed herein, Vacation Cash Card shall mail you a rebate check in the full amount of your Vacation Cash Card reward within thirty (30) to forty-five (45) days of your booking.

10. Where Do I Redeem My Reward?
To begin your activation, you can activate your Vacation Cash Card here.

11. If I Have Multiple Vacation Cash Cards, Can I Apply Them to the Same Reservation?
Unfortunately, no.  There is a limit of one Vacation Cash Card per household.   So you cannot use multiple cards for consecutive nights or multiple bookings. 

 

12. Can I Apply Other Discounts (i.e AAA, AARP, corporate discounts, etc...) With the Same Reservation I Make with Vacation Cash Card? 
No.  Your Vacation Cash Card reward cannot be combined with other savings, discounts, or deals.  So, if you are using your Vacation Cash Card, then that is the only discount you will be able to apply at the time of your booking.  Of course, you’ll still get the lowest prices available through the Vacation Cash Card website, which is powered by one of the world’s largest and most trusted travel booking engines, and your Vacation Cash Card discount/rebate as well, and those are savings that will really add up!

13. Where Can I Redeem Vacation Cash Card?
The only place you can redeem your Vacation Cash Card is on the Vacation Cash Card website (www.myvacationcashcard.com). You cannot activate or redeem your Vacation Cash Card on any other website, and cannot use it directly at a hotel, or at an airline. 

 

14. Is There a Minimum Night Stay?
Yes. The minimum night stay varies from card to card. For $25 Vacation Cash Cards, the minimum night hotel stay is one (1) night. For $50 Vacation Cash Cards, the minimum night hotel stay is one (1) night. For $100 Vacation Cash Cards, the minimum night hotel stay is one (1) night. For $200 Vacation Cash Cards, the minimum night hotel stay is four (4) nights. These minimum night requirements were disclosed to you before you bid on/won your Vacation Cash Card.

15. Is There a Listing of All the Available Hotels on Your Site?
It would It would be very difficult to show you over 200,000 possible search results at one time.  But, if you have enough time, you will be able to search for all of the available hotels, resorts, and airlines.  Our website will give you full access to the more than 200,000 hotels and 80 airline carriers available through one of the world’s largest and most trusted travel booking engines.   This includes hotels and resorts of all kinds and in all countries. Depending on availability, some hotels will not always be on display (because of maintenance, or because they are fully booked, etc.).

16. Can I Use Multiple Cards for Consecutive Night Stays?
Unfortunately, no.  There is a limit of one Vacation Cash Card per household.  So you cannot use multiple cards for consecutive nights or multiple bookings.

17.  The Search Results Look Different From My Last Search.  Why? 
Search results, of course, change on a regular basis, based on available inventory, and the addition of new hotels.  Our search results feature some of the lowest prices available on hotels and flights because they are powered by one of the world’s largest and most trusted travel booking engines, who are always negotiating great rates on your behalf!  So there is a chance that when you look for a hotel it’s available, and when you are ready to book a few days later, it’s no longer available. That’s because the hotel has probably booked up.  That’s why we recommend that you wait until you are completely ready to book before you search for hotels, so that when you find what you’re looking for, you can act on it and make sure you get exactly what you want.

18. What If My Hotel Reservation Is Less Than My Card Discount?
Your Vacation Cash Card is a single use card.  If your hotel reservation/booking cost is less than the denomination of your Vacation Cash Card, no credit, rebate, discount, or refund will be issued.  Additionally, tax recovery charges, service fees, and other governmental or regulatory taxes and/or fees do not qualify for the Vacation Cash Card discount.  It is the consumer’s responsibility to pay these faxes and fees.

19. How Do I Use the Value of Vacation Cash Card When Making a Reservation?
After you activate your card, and at your convenience, visit the Booking Page on the Vacation Cash Card website. There you'll find step by step details on how to book your travel. You must use the Vacation Cash Card website to book your airfare and travel. Following a successful booking of airfare and hotel accommodations on the Vacation Cash Card website, should your booking meet the minimum night requirements detailed herein, and the other terms and conditions detailed herein, Vacation Cash Card shall mail you a rebate check in the full amount of your Vacation Cash Card reward within thirty (30) to forty-five (45) days of your booking.

20. Are There Any Hooks, Restrictions, or Strings Attached?
None at all! There are no hidden fees. There are no blackout dates.  And there are no strings attached.  As long as you follow the terms and conditions of the Vacation Cash Card program, your Vacation Cash Card rebate savings are yours to enjoy on your combined hotel and airfare booking.

 

21. Can I Get a New Vacation Cash Card If I Lose It?
No.  Unfortunately there is no way for Vacation Cash Card to redistribute or replace a card once it is lost. We advise that you put the card away in a safe place where you can find when you’re ready to book your vacation.

22. What If I Want to Change/Cancel My Reservation? Can I Get a Refund?
All travel bookings made through the Vacation Cash Card website are final and non-refundable, so please don't complete your booking until you are sure of your plans.

23. If I Cancel or Change My Reservation, Can I Redeem Vacation Cash Card Discount Again?
No.  Unfortunately, your Vacation Cash Card can only be redeemed once. Since you can only book once, we recommend that you are absolutely positive that you can stay at the hotel for your trip before you book, in order to save yourself from potentially wasting the value of your discount reward.

 

24. What is the Member Experience Like?
We try very hard to make sure our member's experience is a great experience, each and every time. We’ve provided clear instructions on redemption, along with resources to help you understand the program and get the most of out it. If you’ve got a question, we’re glad to answer it. We’re glad to help however we can.

25. Is an Electronic PIN Just as Good as Printed Certificate?
Yes. Your Vacation Cash Card Activation Code may come as an electronic PIN or be printed on the back of a printed certificate.  Both are valid. 

 

26. What if My Code Doesn't Work?
Most times, it's just because it's not getting typed correctly. Double check that you're on the right page. Then double check to make sure you're typing in the correct reward code. If you've checked both of those, and are still receiving an error, then contact Customer Support. 



27. What Makes Vacation Cash Card Different?
1. We’re committed to an excellent customer experience.
2. We offer a service of real value to our customers.
3. An easy, informed, and user-friendly experience is our top priority.
4. We provide quality customer service.
5. We’ve developed our platform to make sure your information is safe.

28. Vacation Cash Card Activation Code is Not Working.
Here are some tips:
1. Double check that you are entering the correct number.  The most common problem is users entering the wrong code.  The code format is 123-4567890.
2. If it still does not work, feel free to contact Customer Support and we'll be glad to help.

 

29. Can I Give this as a Gift?

Yes, you can give a Vacation Cash Card to someone else as a gift, but only if you have not activated or redeemed it already. Once a Vacation Cash Card has been activated, it is non-transferrable. To give your Vacation Cash Card as a gift, all you would need to do is give someone the Activation Code you received, and direct them to the www.myvacationcashcard.com website so that they can activate it for themselves. If you have already activated a Vacation Cash Card yourself, you cannot give it to someone else, or transfer a Vacation Cash Card account into someone else’s name. Please also note, Vacation Cash Cards cannot be re-sold under any circumstances. Any attempt to sell your Vacation Cash Card will result in immediately de-activation of your Vacation Cash Card.

 

30. Can I Combine Multiple Cards?

Unfortunately no. Per the terms of this program, you can only use one Vacation Cash Card per booking. Vacation Cash Cards cannot be combined with other Vacation Cash Cards, or with other discounts or offers.